Privacy Policy

LAST UPDATED ON: 5 OCT 2023

Beyond Accra Privacy Notice

Summary

We are dedicated to upholding the principles of privacy and safeguarding your personal information. This privacy statement elucidates our procedures for gathering and employing the personal data you furnish to us through our website, www.beyondaccra.com. Furthermore, this document outlines your entitlements concerning privacy and elucidates the potential applicability of specific legal provisions.

Should you require further clarification regarding this notice or the utilisation of your personal data, we invite you to reach out to us at info@beyondaccra.com

Contents

About us
What personal data do we collect via the Services?
How we collect personal data
How and why we use personal data
Children
How we share personal data
International transfers
Data security
How long we keep personal data
Third party links
Your rights
Changes to this notice or your data

1. About us

Beyond Accra is a duly registered limited company in Accra-Ghana under the company registration number CS177260821, with its registered office located Klannaa st, Nyaniba Lk, Accra. Beyond Accra serves as the data controller for any information you furnish to us through our Services and is officially registered with the Ghana Registrar of companies office under registration number CS177260821.

Should you have any inquiries or concerns pertaining to this privacy notice, please do not hesitate to reach out to us. You can contact us via postal mail using the address provided above or via email at info@beyondaccra.com

2. What personal data do we collect via the Services?

The term 'Personal data' encompasses all data that can be linked to an individual, whether through direct or indirect means. Our collection of information varies based on your utilisation of our Services and your engagement with our organization.

The personal data we collect via the Services may include:

Identity information, Include essential details like your name, organization, and position, along with pertinent identification such as your driver's license and passport information. Refer to section 4a for insights into the collection methods and purposes of this information.
Contact data, such as your mailing address, email address, and telephone contact information.
Usage data, Comprising details pertaining to your utilisation of the Services, encompassing any bookings, reservations, or other services rendered to you, as well as our interactions and discussions with you, in addition to information regarding your geographical whereabouts.
Log-in information, Including but not limited to your login credentials, such as your username and password. Alternatively, should you opt to register using a social network account (such as Facebook, Twitter, or Google+), we will collect data such as your name, Facebook ID, Twitter handle, profile picture, network, gender, username, user ID, age range, language, country, friends list, followers, and any other information you have consented to be shared by the respective platform.
Payment and transaction information,Inclusive of your reservation history, alongside specific additional data linked to your transactions. It's important to note that this does not encompass your payment card particulars, as you directly furnish those to our trusted payment processors. Please be aware that we neither gather nor retain payment card details.
Technical data, examples of the information we collect include details pertaining to the device through which you access our Services, including but not limited to your distinctive device identifier, internet protocol (IP) address, browser specification and version, time zone and geographical location, display preferences, browser plug-in categories and versions, as well as details related to your operating system and platform, and other technological aspects of the devices employed for accessing our Services.
Marketing and communications data, Incorporating all correspondence received from your end, as well as your stated preferences regarding the receipt of notifications, marketing materials, and other forms of communication initiated by our organization.

We do not request 'special categories' of personal information from you, which includes data pertaining to your race or ethnicity, religious or philosophical beliefs, sexual preferences, political affiliations, membership in trade unions, or health-related details. Nevertheless, should you opt to furnish us with such information and grant explicit consent, we may store it. It is important to note that we do not conduct criminal background checks.

3. How we collect personal data

Different personal data is collected in different ways.

Personal data you provide to us

Upon registering an account to access our services, you are required to furnish us with your identity, contact, and login particulars, along with your preferences for marketing and communications.

Should you choose to input your payment card details through our services, they will be transmitted directly to our payment processors, namely Stripe and/or Checkout. It is important to note that we neither collect nor retain any payment card details. Furthermore, when engaging in correspondence with us, you may share additional personal data.

Personal data we collect from other sources or as you use our Services

We may acquire personal information pertaining to you through publicly accessible databases as a component of our membership evaluation process and in accordance with relevant legal requirements. Furthermore, during your utilisation of our services, we will gather your technical, usage, and transactional data as delineated earlier. Certain elements of this data are amassed through the utilisation of cookies, beacons, and akin technologies. Cookies are comprised of modest data packages that are transmitted to your browser or device from our services and subsequently retained on your device.

We use the following cookies:

Cookie name: skipReferrerState, preapproved, allowedState, applied

What it is used for

This feature is employed on the website to ascertain the specific section of the application that a user is currently navigating, ensuring its persistence even during page reloads and when reopening the browser. This serves the purpose of averting concurrent instances of the application on the same device.

Cookie name: Localization

What it is used for

This functionality is implemented on the website to temporarily retain the approximate latitude and longitude coordinates corresponding to the user's IP address. This information serves the purpose of identifying the user's default city. The associated cookie is stored within the session storage and is automatically removed upon the closure of the browser tab.

Cookie name: user token

What it is used for

This process involves the validation of requests made to our server, encompassing both refresh and access tokens.

Cookie name: session

What it is used for:

This functionality is employed on Android devices to present a user's full name, encompassing their given name, family name, contact number, email address, and the Uniform Resource Locator (URL) of their profile picture.

Cookie name: authToken

What is it used for: This is employed to validate the member's identity with the server.

Cookie name: memberData

What it is used for: This feature is employed on iOS devices to present a personalized greeting to the user, incorporating their first name, last name, phone number, email address, and profile picture URL.

Cookie name: _ga, __utma, __utmb, __utmc, __utmt, __utmz _gid

What it is used for: This functionality allows us to monitor the traffic on our website, enabling us to ascertain the number of unique visitors and to track the return visits through the utilization of Google Analytics. It is noteworthy that this particular cookie has a predefined expiration period of two years.

Cookie name: mp_mixpanel

What it is used for: This particular cookie is designed to retain an anonymized, randomly-generated identification for the purpose of identifying recurring visits to the website originating from the same device. It facilitates the correlation of user actions with the respective device. It is important to note that this cookie has a lifespan of three months and will expire accordingly.

You have the option to eliminate cookies from your computer by adjusting the settings within your web browser. It is important to note that doing so may potentially affect your ability to fully utilise certain functionalities on our website and others. Please be advised that the procedures for managing cookie settings differ among various web browsers. Comprehensive guidance on this matter can be found within the "Help" menu of your respective web browser.

We employ Google Analytics, an external service offered by Google, for the purpose of analysing user behavior with the aim of enhancing the functionality of our Services. The data collected through this service will be exclusively utilised by Google for the sole purpose of assessing the utilisation of our Services. Google Analytics maintains its own privacy policy, accessible here.

4. How and why we use personal data

We will only use your information where:

a) We need the information to fulfil our contract with you

If we have engaged in a contractual agreement to deliver our Services, the utilisation of your personal data becomes imperative for the fulfilment of our obligations. The specific personal data employed for this purpose shall be contingent upon the service(s) mutually determined and outlined in the contract.

For example:

We shall utilise your contact information to establish communication regarding the services we offer, to streamline the provision of our services to you, and to address any inquiries, requests, problems, or apprehensions you may present.
When requesting our assistance to arrange specific travel arrangements on your behalf, it is imperative that we obtain your driving license and/or passport details to facilitate the booking process.
We will utilise your provided identity and login information to establish a publicly accessible profile on our platform. This profile will be a necessary component for your access and utilisation of our services.
We will utilise your technical data to ensure optimal performance and functionality of our Services on your device.
We will employ your identity, contact information, login credentials, and usage data for the purpose of tailoring our services specifically to your needs.
Our organization, in collaboration with our service providers, will require your payment information in order to facilitate any payments that you may authorise. For additional details on this matter, we kindly refer you to Section 6, specifically the 'How we share your data' section, outlined below.
Within the scope of our service offerings, we shall provide recommendations regarding products and services tailored to your needs. To enhance the relevance of these recommendations, we will employ your IP address to ascertain your approximate geographic location, which may include details such as your city, state, or country. It is imperative to clarify that we shall never engage in tracking your precise location without first obtaining explicit consent from you.
To offer you membership benefits and incentives.

b) We possess a valid and substantiated business justification for engaging in such activities.

We shall employ your information for valid business purposes, ensuring that such utilisation does not disproportionately encroach upon your rights. Specifically, we will utilise your identity, login credentials, contact details, and usage data with the intent of maintaining the accuracy of our records.

We shall employ your technical data, geographic data, and usage statistics in order to:

Deliver enhancements to our services, perform system maintenance, offer support, generate reports, manage data hosting, and address troubleshooting issues.

Guarantee the security of our Services.
Conduct an in-depth examination of user interactions with our services.
Innovate and create novel offerings in the form of products and services.

We may employ the information provided above comprehensively for the purposes of overseeing and effectively managing our business operations, identifying and mitigating any instances of improper use of our Services, which includes but is not limited to fraud and unauthorised payments, and ensuring compliance with our Terms and Conditions or any other contractual agreements in which we may be involved. If you believe that your personal interests and fundamental rights take precedence over our business objectives and consequently necessitate the cessation of data processing, we kindly request you to inform us of your concerns.

c) You have given us your consent

If you choose to subscribe to our mailing lists, you will receive updates and marketing materials that you have expressly agreed to receive. You have the option to unsubscribe from any or all of these communications by either following the unsubscribe link or adhering to the provided instructions in any email we send, or by contacting us via email at info@beyondaccra.com

In the event that you have opted to create an account with us through a social media network, we will have access to the information outlined in Section 2 ('What personal data do we collect via the Services?'). If you prefer that we do not have access to this personal data, you can create an account solely using your email address. Additionally, we will only share your personal data on any social media platform with your explicit consent, and we will never post on your social media accounts without your prior authorisation.

We will only retain any 'special categories' of data when you have provided us with your unequivocal consent to do so. Likewise, we will only utilise your precise location data if you have granted us your explicit consent for this purpose. Furthermore, we may require your contact, identity, technical, and/or usage information to effectively respond to any inquiries or questions you may submit to us."

d) We need to comply with a legal or regulatory obligation

Under specific scenarios, it may become necessary for us to retain or utilise your personal data in order to adhere to regulatory requirements and/or legal obligations.

5. Children

Our services are designed exclusively for individuals aged 18 and above. Kindly refrain from furnishing us with any personal information concerning minors under the age of 18 unless you are their legally appointed guardian.

6. How we share personal data

We will share your data:

a) With our trusted third party service providers

These include:

When soliciting services to be executed by a third-party entity, such as a restaurant, theatre, or gallery, we shall duly transmit your particulars to the said third-party entity, herein referred to as our 'Suppliers.' Our disclosure of your data to Suppliers will be limited to the extent requisite for the specific service(s) you have sought. Typically, this will encompass details pertaining to your identity and contact information.

We may disclose specific information to our information technology vendors, including providers of website and mailing list hosting services, as well as third-party screening tool service providers, as deemed necessary to fulfil the objectives outlined in this notification.

We may additionally disclose information to analysts, consultants, and other qualified professional advisors retained to provide guidance on matters pertaining to our business operations.

We adhere to strict confidentiality terms when disclosing your data to third-party service providers, ensuring that they utilise your personal information exclusively for the purposes outlined in this notification. It's important to note that we do not share your payment information with our payment processors; instead, you provide this information directly to them. We utilise Stripe and Checkout for payment processing, and for detailed information regarding their handling of your personal data, we recommend reviewing their respective privacy notices at https://stripe.com/gb/privacy and https://www.checkout.com/legal/privacy-policy. The sole exception to this practice would be in the event of suspected account misuse, under which circumstances we may need to engage in discussions with our payment processors concerning specific elements of your transaction history and/or identity details. Additionally, we may share your information with other third parties and suppliers, but only upon your request (for example, when you instruct us to make a booking on your behalf).

b) With other members of our Services

In instances where we offer functionality, you have the option to share specific elements of your profile information with fellow members of our platform. It is important to emphasise that we will never disclose your profile to other members unless we have obtained your explicit consent.

c) With our affiliates

We shall disclose personal information to our affiliated entities, encompassing those situated within the United States, in accordance with the objectives delineated within this privacy notification.

d) If you choose to share it via social media

In the course of utilising our Services, you have the option to selectively share certain information with your acquaintances, followers, or contacts on social media platforms. Additionally, your personal data may be disclosed or transferred to prospective or actual purchasers, investors, or lenders of our business or any of its assets, as well as to advisors or representatives associated with these entities. In such instances, we are committed to implementing suitable confidentiality provisions.

Furthermore, there may be infrequent situations where we share personal data in adherence to legal requirements, regulations, or legal requests, which may encompass court orders or government inquiries. This may also occur within the context of corporate reorganisation or restructuring initiatives or for the purpose of safeguarding the rights, assets, or well-being of our business, its employees, our user base, or other individuals.

7. International transfers

Our services are strategically hosted on servers situated across global locations. Additionally, we leverage cloud-hosted software solutions positioned within the United States, the United Kingdom, and the European Economic Area (EEA).

In cases where we engage in the transfer of personal data beyond the borders of the EEA or UK to a recipient in a third country, especially when an adequacy decision by the European Commission or the UK is not in place, we exercise meticulous diligence to ensure the compliance of our data exports with data privacy legislation. Our approach involves reliance on standard contractual clauses that have been duly sanctioned by the European Commission or embraced in accordance with the UK GDPR.

For more detailed information or to obtain copies of the pertinent documents pertaining to our data handling practices, we invite you to contact us at info@beyondaccra.com

8. Data security

The safeguarding of your personal data holds utmost significance for us, and we employ a range of technical and organisational safeguards to uphold the security of your information. Nevertheless, it is essential to acknowledge that no method of transmitting information over the internet or storing it electronically can be considered entirely impervious to breaches. Despite our diligent efforts to protect against unauthorised disclosures, we are unable to provide an absolute assurance regarding the security of your data.

9. How long we keep personal data

We will retain your personal data only for the duration required to fulfil the objectives for which it was initially collected, which encompasses meeting legal, accounting, or reporting obligations. Our determination of the suitable retention period for personal data takes into account factors such as the volume, type, and sensitivity of the personal data, the potential risks associated with unauthorised access or disclosure, the purposes for which we process the data, the feasibility of achieving these purposes through alternative means, and compliance with relevant legal provisions.

For additional details regarding the retention duration of your personal data, we invite you to reach out to us at info@beyondaccra.com

10. Third party links

Our service may include hyperlinks to third-party websites, which may have distinct information handling procedures compared to ours. We recommend reviewing the privacy notices of all third-party websites, as we do not exert authority over the data submitted to or gathered by third-party entities.

11. Your rights

You have the right to:

Should it be necessary for us to amend any inaccuracies in the personal data we possess concerning your information.
Entail the necessity for limiting the processing of your personal data under specific conditions.
Kindly submit a formal request to obtain access to the personal information we have on record pertaining to you.
It is imperative that, under specific conditions, we are obliged to expunge any personal information within our possession pertaining to you.
It is imperative that we furnish you with the information within our possession in a structured, widely accepted, and machine-readable format; and/or.
You have the option to revoke your consent for us to utilise your data for marketing purposes at any given moment.

Should you wish to exercise any of the rights mentioned above or seek further insights into our privacy protocols, please do not hesitate to contact us at info@beyondaccra.com

In our commitment to safeguarding your privacy and ensuring security, we will diligently undertake reasonable measures to verify your identity before granting access or effecting any necessary corrections.

12. Changes to this notice or your data

We reserve the right to revise or amend this privacy notice periodically. Any updates will be promptly published on our website and within our application. In the event of substantial alterations, we shall communicate these changes via email. Ensuring the accuracy and currency of the personal information we maintain regarding you is of paramount importance. We kindly request that you notify us promptly should any modifications occur to your personal data throughout your association with us.